Most customers think of their water meter as a passive device, but it is actually a sensitive, precision-engineered instrument. To ensure you are billed accurately, it is essential that the meter is kept in optimal condition. A poorly maintained meter can lead to reading delays or even malfunctions that require replacement costs.
Protection and Visibility
The number one cause of meter reading errors is poor visibility. Ensure that your meter box is not overgrown with weeds or buried under loose soil. If our readers can't see the dial clearly, they may have to estimate your bill, which can lead to discrepancies. Also, protect the meter box from heavy impact; a cracked glass can let in moisture that fogs the dial, making it unreadable.
Handling Air in the Pipes
Occasionally, after a service interruption, air can become trapped in the system. While our main lines have air release valves, some may reach your meter. If you notice your meter spinning rapidly when just air is coming out, open a tap fully for 30 seconds to bleed the system. If the issue persists, contact our technical team for assistance.
Tamper-Free Service
Never attempt to open or adjust the meter yourself. Every Denkam meter is fitted with a security seal. If this seal is broken, it may lead to heavy penalties or disconnection. If you suspect your meter is running too fast or "creeping" (moving when no water is used), request an official calibration test through the portal. We are here to ensure your hardware is as accurate as possible.